Quality is must!
We all think that it's ok to buy expensive things as they are worth in terms of good quality and at unique looks. But it's sad that when you spend on something really attractive and expensive , expecting a good service and better quality for a long time ,But it doesn't fulfil your expectations and looses its quality very soon.
few months ago I bought this cross body bag worth 384 USD from Braccialini. It seems to be perfect for my daily use, since black accessories go with almost any look. So for me it's always safe and worth to spend a good amount of money on things which can be repeatedly used and can go with almost any look.
When I spotted this bag at Pari gallery I loved it at first glimpse. I like the flower self design of this cross body bag. It seemed really good and gives the feel of a quality bag and above all it fits perfectly in my need as I prefer light weight hand bags which are ruff and tuff in use. It gives a glance of a durable bag and you can easily fall in love with it's attractive minimalism look.
Meanwhile, I was happy spending on it as it was pairing up good with many of my outfits. But sadly after just one and a half month I was extremely disappointed when I saw it was getting damaged from side flip, I felt terribly bad because you can’t expect a bag to get ruined in just one and a half months after spending 384 USD. Though the bag is still great looking, but that damage is quite visible and due to that reason you can’t carry this bag at places where people keep sharp eyes on what you are wearing and carrying.
Unfortunately the thing which did icing on the cake was that, I lost my bill, but still I thought of giving a try by hoping after-sales service by informing them if they can fix the issue. I called up Braccialini store located at the mall of qatar, and shared my concern. And another thing of disappointment arrived when they said they were unable to help as I didn’t buy it from their store they said I needed to contact at pari gallery since I bought this from there. Then I called up at pari gallery but I was informed that I need to contact their store situated in the mall of Qatar. I didn’t contact them again as I understood this brand doesn't pay attention to after-sales service. I was highly dissappointed after this expereince and I thought of sharing my it with you, so that if you fall in love with their beautiful designs you should be aware that they doesn’t offer you quality and and they are extremely bad at after-sales service. So if incase you visit this store and urge to buy anything, think twice. Here, quality and services all are compromised over the attractive designs.
For me its a big NO as its no value for money.
I hope this article helped you to understand Braccialini brand.
Signing off for now until my next post,
Stay Voguish Stay Humble.
Gazal
Jill Adler
I whole heartedly agree with your assessment. Bracciailini bags are garbage. The one I have fell apart after a year and sat in the corner ever after. The materials they use are beyond cheap and the company does not stand by what they make. If you find one of theirs at TJ Maxx for $10 go for it but that’s about all they are worth.
celine heaton
i love your bags and bought my first one in jeddah in the mall. i loved it and used it more than i should as it cost l800 pounds. anyway a few years later it started falling apart. the glue for the glued on pieces fell apart and the metal branding is all tarnished. its not the best quality bag for the price. despite saying that i still love the bags and have just bought another one from dubai. i hope this one lasts.
Antonio Bissoli
Dear Gazal ,
As Commercial Marketing Director of the Braccialini Brand I had the chance to read and deeply evaluate your note on iamgazal.com and @iamgazalon 4th of February and I believe you deserve an answer.
Your complaint is totally correct (and I will give further comment) , even if I believe that your final “pay off” is a little too much negative : I hope this article helped you to understand the Braccialini Brand.
With all the respect about your opinion things are not really like that. In the sense that for any kind of “product production” can exist a physiological limit of “defective goods”.
Brands take those as “statistic” percentages, with the objective –of course- to resolve as much as possible the problem. Both with control quality and Customer satisfaction.
In reality this last point is what was missing: the fact that the Franchising Retailer didn’t give importance to your complaint without solving the issue.
If that happened in our direct Retail channel, things would have been taken care.
In this case we weren’t warn about the situation, and we didn’t have the chance to support.
As you can imagine your note could really have a bad impact on Consumers, risking to jeopardize in part our reputation.
But thanking God we have over 60 years of credibility, unique image and unique product.
Having said that, we spoked with our franchisee partner in Doha and they promised that they will contact you soon .
Many thanks for your attention.
Regards
Antonio Bissoli